Six Figure Work

Technology Senior Manager - Service Reliability & Operations

M&T Bank

Company websitemtb.com (M&T Bank, opens in new tab)

Base salary $148,300  to $247,100

Employer-published annual base salary, USD. Advertised base range in Buffalo, NY

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  • LocationBuffalo, NY
  • WorkplaceWorkplace not stated
  • Status at last checkSource accepting applications when checked
  • Last checked (1 h ago) · observed since

About this job

Position Summary

The Tech Senior Manager for Service Reliability & Operations is responsible for leading the strategy, governance, modernization, and continuous improvement of the capabilities that support 24x7x365 technology operations. This leader will drive operational excellence across Incident, Problem, Change, Major Incident, and Command Center operations while advancing the organization's use of automation, AI, observability, and analytics to improve service reliability and customer outcomes.

Working closely with Infrastructure, Cybersecurity, Application Development, and business stakeholders, this role will identify opportunities to enhance operational performance, remove organizational barriers, reduce operational risk, and establish modern service management practices that enable stable, resilient technology services.


Key Responsibilities

Operational Leadership

  • Provide strategic leadership for technology operations and service management functions.

  • Establish and execute a roadmap for operational modernization, automation, and continuous improvement.

  • Drive operational excellence across enterprise technology services and support functions.


Service Management Oversight

Provide operational oversight for:

  • Incident Management

  • Major Incident Management

  • Problem Management

  • Change Management and CAB

  • Infrastructure Command Center Operations

  • Production Support

  • Operational Readiness

Operational Excellence & Modernization

  • Advance Problem Management maturity through proactive analysis, root cause management, and trend identification.

  • Modernize Change Management through automation, risk-based controls, and streamlined processes.

  • Enhance operational routines, governance, and performance measurement frameworks.

  • Drive the adoption of AI, automation, and advanced analytics to improve operational effectiveness.

Observability, Analytics & Reporting

  • Develop best-in-class operational reporting and executive dashboards.

  • Build technology and business observability capabilities that provide actionable insights and clear visibility into customer impact.

  • Establish meaningful metrics that drive accountability, performance improvement, and informed decision-making.

Partnership & Stakeholder Engagement

  • Build strong partnerships with Infrastructure, Cybersecurity, Application Development, and Operations leaders.

  • Identify opportunities to improve service reliability, operational efficiency, and customer experience.

  • Lead cross-functional efforts to address systemic issues and operational challenges.

Talent & Organizational Leadership

  • Develop and lead high-performing teams.

  • Assess organizational structures, capabilities, and skillsets to ensure alignment with strategic objectives.

  • Foster a culture of accountability, collaboration, innovation, and continuous improvement.

Required Qualifications

  • A combined minimum of 13 years’ higher education and/or work experience, including a minimum of 4 years’ technology or systems experience and 9 years' technology management / program leadership experience including people management

  • Deep expertise in Incident, Problem, Change, and Major Incident Management.

  • Strong understanding of ITIL practices and operational governance frameworks.

  • Experience leading ServiceNow-enabled process improvement and automation initiatives.

  • Proven experience building operational reporting, observability, and performance management capabilities.

  • Experience managing technology operations within complex hybrid environments, including cloud and on-premises platforms.

  • Demonstrated success leading organizational transformation and developing high-performing teams.

Preferred Qualifications

  • Bachelor's degree in a technology, engineering, or business-related field.

  • ITIL v4 certification or equivalent.

  • 10-15 years of progressive leadership experience in technology operations, infrastructure, or IT service management.

  • Experience with AIOps, automation, and advanced analytics platforms.

  • Familiarity with Azure and cloud operations.

  • Experience leading Command Center or NOC organizations.

  • Financial services or other highly regulated industry experience.

We support our team members with generous benefits. 

  • Competitive compensation 

  • Health, welfare, and retirement benefits 

  • 401(k) match at 5% 

  • Banking Officers start with 25 days PTO plus 12 paid holidays  

  • 40 hours paid volunteer hours per year 

  • Much more. For details, see: M&T Benefits Overview 

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $148,300.00 - $247,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

Source: M&T Bank on Workday · View original posting (opens in new tab)

Pay in context

This role's base floor ($148,300) is above 61% of the 325 Business Operations roles in New York listed on this site. Their median floor is $135,000; the middle half runs from $120,000 to $165,000.

Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 7, 2026.

This range next to 6 other live M&T Bank roles with the nearest advertised base floor
Chart as a table
This range next to 6 other live M&T Bank roles with the nearest advertised base floor
RolePublished base
Technology Senior Manager - Service Reliability & Operations (this listing)$148,300 - $247,100
Senior Product Owner – Enterprise API Strategy & Ecosystem Enablement$148,300 - $247,100
Manager, Mortgage Reporting & Analytics$148,300 - $247,100
Forward Deployed Product Owner - Employee Knowledge Management & Content$148,300 - $247,100
Regional Sales Manager, Financial Advisor Sales Leadership - Pennsylvania$148,300 - $247,100
Appian Forward Deployed Product Owner$148,300 - $247,100
Solutions Developer$150,155

Same $100K to $400K scale as every card. All M&T Bank roles · How to read the bar

Observed changes

  1. First observed on the employer's board
  2. Began meeting the published-salary criteria
Observed since
Employer-stated posting date
2026-09-03
Where this pay comes from

Location as the employer wrote it: Buffalo, NY

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $148,300.00 - $247,100.00 Annual (USD). The successful candidate’s particular combina

Method
Employer text, read with fixed rules and re-verified
Checked
Rule set
us-base-v2

The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.

What we verified

  • The pay figures come from the employer's own listing, quoted exactly above.
  • The pay is an annual base salary in US dollars with a minimum of at least $100,000.
  • The role was publicly listed on the employer's job board when last checked.

We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.