Tier 3 Service Desk Lead
Company websiteddc-dine.com (DDC (ddc-dine), opens in new tab)
Base salary $114K to $134K
Employer-published annual base salary, USD. Advertised base range in Washington, DC
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationWashington, DC
- WorkplaceWorkplace not stated
- Status at last checkSource accepting applications when checked
- Last checked (1 h ago) · observed since
About this job
The Tier 3 Service Desk Lead provides advanced technical leadership and serves as the highest escalation point for enterprise IT service desk operations supporting OCIO systems and users. This role is responsible for advanced troubleshooting, root cause analysis, systems administration, automation, and technical oversight of complex infrastructure and identity management services.
***This position is contingent upon contract award.***
Responsibilities:
- Serve as the lead technical escalation authority for complex enterprise IT incidents and problems.
- Perform advanced troubleshooting and administration across Microsoft 365, Azure, Active Directory, and enterprise infrastructure environments.
- Lead root cause analysis and long-term remediation activities for recurring operational issues.
- Administer identity and access management services, including MFA, privileged accounts, onboarding/offboarding, and directory services.
- Support ServiceNow ITSM administration, workflow optimization, and advanced fulfillment activities.
- Develop and maintain PowerShell scripts and automation solutions to improve operational efficiency.
- Coordinate with cybersecurity, infrastructure, and engineering teams to resolve high-impact incidents.
- Perform advanced diagnostics using enterprise monitoring and logging tools.
- Support data governance, FOIA/eDiscovery activities, and compliance-related technical support functions.
- Develop technical SOPs, troubleshooting guides, and knowledge articles to support lower-tier operations.
- Mentor Tier 1 and Tier 2 personnel and support technical training initiatives.
- Participate in COOP/DR operations, after-hours support events, and mission-critical response activities.
Qualifications:
- Years of Experience: Minimum 8 years of experience in enterprise systems administration and advanced IT operations support.
- Education Level: Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related technical field preferred.
- Clearance Requirements: Active Top Secret Clearance required. SCI eligibility preferred.
- Certification Requirements:
- Microsoft 365/Azure Certifications preferred.
- ITIL Foundation or Intermediate Certification preferred.
- ServiceNow Certification preferred.
- Any other work-related qualifications needed for the role:
- Extensive experience administering Microsoft 365, Azure, and Active Directory environments.
- Advanced experience with ServiceNow ITSM administration and configuration.
- Strong PowerShell scripting and automation experience.
- Demonstrated experience resolving complex enterprise technical incidents and leading escalation support activities.
- Strong understanding of ITIL service management practices, enterprise infrastructure, and cybersecurity operations.
- U.S. Citizenship required.
Salary Range: $114,000 to $134,000
The compensation range listed for this position represents the good faith salary range Diné Development Corporation (DDC) and its subsidiaries reasonably expect to pay for the role, in accordance with applicable state and local pay transparency laws. Actual compensation will be determined based on a variety of factors, including the position's responsibilities, the candidate's education, experience, skills, internal equity, market considerations, and any applicable collective bargaining agreements or legal requirements.
About Us
Diné Development Corporation (DDC) is a Navajo Nation–owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and the communities we serve.
Benefits
Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, and paid time off. Additional benefits include voluntary supplemental benefits, access to an employee assistance program, and educational assistance with tuition reimbursement.
Equal Opportunity & Compliance Statement
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law.
We participate in E-Verify.
DDC is committed to providing equal employment opportunities to all applicants and employees. If you require a reasonable accommodation to participate in the application or interview process, please contact Recruiting for assistance [email protected]
Source: DDC (ddc-dine) on Workday · View original posting (opens in new tab)
Pay in context
This role's base floor ($114,000) is above 13% of the 91 IT & Security roles in Washington, DC listed on this site; 1 other lists the same floor. Their median floor is $138,000; the middle half runs from $121,785 to $155,143.
Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 8, 2026.
This listingTier 3 Service Desk Lead$114K to $134K
Principal Information Assurance Subject Matter Expert$115K to $145K
Intermediate Cybersecurity Analyst$115K to $146K
Cloud Computing Specialist (CCS) – Subject Matter Expert (SME)$116K to $136K
Financial Analyst$110K to $120K
Senior Enterprise Architect$120K to $160K
Financial Analyst$110K to $120K
Chart as a table
| Role | Published base |
|---|---|
| Tier 3 Service Desk Lead (this listing) | $114K - $134K |
| Principal Information Assurance Subject Matter Expert | $115K - $145K |
| Intermediate Cybersecurity Analyst | $115K - $146K |
| Cloud Computing Specialist (CCS) – Subject Matter Expert (SME) | $116K - $136K |
| Financial Analyst | $110K - $120K |
| Senior Enterprise Architect | $120K - $160K |
| Financial Analyst | $110K - $120K |
Observed changes
- First observed on the employer's board
- Began meeting the published-salary criteria
- Observed since
- Employer-stated posting date
- 2026-10-16
Where this pay comes from
Location as the employer wrote it: Washington, DC
Salary Range: $114,000 to $134,000
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.