Vice President, Event Experience (ARENA)

OVERVIEW OF THE COMPANY

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JOB DESCRIPTION

ABOUT THE ROLE
Red Seat Ventures is launching a new premium membership business and is hiring a Vice President of Event Experience to drive operational excellence on a nightly basis across a portfolio of luxury suites and premium seating at venues around the country. This is a highly operational leadership role for someone who knows how to translate an elevated service vision into repeatable, scalable execution across markets.

This role reports to the Senior Vice President, Strategy & Operations and will be a key member of the leadership team. The VP will define and scale a luxury experience across multiple markets and venues, delivering excellence at every touchpoint from staffing to in-suite catering, branding and decor, and event run-of-show.

A SNAPSHOT OF YOUR RESPONSIBILITIES

• Own the end-to-end member experience at events occurring every night across multiple venues and markets
• Translate the company’s service vision into scalable operating standards, processes, procedures, and playbooks that drive consistent execution across events and markets
• Recruit, train, schedule, manage, and develop a high-performing team of Suite Hosts who deliver exceptional member service
•  Develop event staffing strategies and determine appropriate staffing levels based on the size, format, and service requirements of each venue and event
• Oversee all member-facing elements of the event experience, including arrival, seating layouts, branding, decor, food and beverage, hospitality, and the overall run-of-show
• Establish policies, procedures, and escalation protocols for anticipating and resolving event-related issues quickly and professionally
• Partner cross-functionally with internal teams, venues, vendors, and other stakeholders to ensure seamless execution of the member experience
• Develop mechanisms for capturing member feedback and post-event insights, using findings to continuously improve future experiences
• Own the P&L for event experience, balancing exceptional service and hospitality with disciplined financial and operational management
• Identify opportunities to innovate and elevate the event experience as the business scales, while maintaining consistent standards across events and markets

WHAT YOU WILL NEED

• 10+ years of extensive experience leading complex, multi-location hospitality, event, or guest-service operations, with a track record of delivering consistent execution across multiple markets
• Proven experience building and managing hourly or frontline teams, including recruiting, training, scheduling, performance management, and team development
• Strong operational leadership skills, with the ability to translate service standards into repeatable processes, training programs, playbooks, and measurable operating practices
• Demonstrated P&L ownership and financial acumen, including labor planning, budgeting, cost management, and balancing service excellence with financial discipline
• Experience managing high-touch guest or member experiences where attention to detail, responsiveness, and consistent execution are critical
• Ability to oversee multiple events, venues, and teams simultaneously while maintaining quality, compliance, and service standards in a fast-paced environment
• Willingness and ability to travel frequently across markets and be hands-on during events, particularly as the operation and team scale

NICE TO HAVE, BUT NOT A DEALBREAKER

•  Experience delivering high-touch guest experiences within luxury hotels, private clubs, premium hospitality, or other membership-based environments
• Experience opening, launching, or scaling hospitality operations across multiple locations or markets
• Background working with premium live events, sports, entertainment, or venue-based hospitality
• Experience working in startup environments or new business incubation teams where operating models, processes, and teams are being built from the ground ups

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $179,000.00-230,000.00 annually. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

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