CX Portfolio & Governance Lead - Cigna Healthcare - Hybrid
Company websitecigna.com (Cigna, opens in new tab)
Base salary $102,700 to $171,100
Employer-published annual base salary, USD. Advertised base range in Bloomfield, CT +8 more
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationBloomfield, CT +8 more
- WorkplaceHybrid
- Status at last checkSource accepting applications when checked
- Last checked (1 h ago) · observed since
All 9 locations
- Bloomfield, CT
- Franklin, TN
- Chattanooga, TN
- Scottsdale, AZ
- St. Louis, MO
- Denver, CO
- Bloomington, MN
- Philadelphia, PA
- Morris Plains, NJ
About this job
Position Summary
Customer Experience (CX) is foundational to The Cigna Group’s Lead to One Enterprise strategy. CX represents the cumulative experience across digital, clinical, service, financial, and communication touchpoints. The role of the US Employer (USE) CX & Innovation team is to ensure these interactions work together to reduce friction, lower cost to serve, and strengthen trust for members, patients, providers, and employer clients.
The CX Portfolio & Governance Lead owns the planning, coordination, and governance of the USE CX portfolio. The lead maintains the CX roadmap and investment view and ensures consistent tracking across teams. It manages cross-functional dependencies, risks, and funding needs to support effective execution of CX priorities.
Job Responsibilities
- Manage, monitor, and maintain the CX roadmap & investment placemat
- Track CX initiatives across product lines via Pathfinder and product owner touch points
- Assist in facilitating governance forums to communicate updates
- Manage dependencies, risks, funding requests, and escalation paths
- Align Product, Digital, Operations, Affordability, LTO, Marketing, etc.
- Ensure consistent tracking across USE & LTO teams
Required Skills
- Portfolio Planning & LBC development
- Working knowledge of Agile principles (sprints, stand-ups, retrospectives, etc.)
- Organizational savvy and cross-functional literacy
- Financial Acumen
- Strong communication skills
- Familiarity with AI principles
Qualifications
- Bachelors Degree preferred or relevant experience.
- 4+ years of experience in product management, customer experience, or innovation leadership within health insurance, healthcare technology, or related industries.
- Deep understanding of health insurance products, customer journeys, and regulatory requirements.
- Experience with design thinking, agile methodologies, and innovation frameworks.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 102,700 - 171,100 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Source: Cigna on Workday · View original posting (opens in new tab)
Pay in context
This role's base floor ($102,700) is above 5% of the 3,969 Program & Project Management roles nationwide listed on this site. Their median floor is $136,000; the middle half runs from $117,500 to $160,000.
Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 8, 2026.
This listingCX Portfolio & Governance Lead - Cigna Healthcare - Hybrid$102,700 to $171,100
Infrastructure Engineering Advisor$105,800 to $176,300
Clinical Program Manager - Evernorth - Remote (Clinical Operations Support & Custom Services)$106,000 to $176,600
Onsite Nurse Practitioner- Bethesda, MD$106,300 to $177,100
Information Protection Advisor$103,100 to $171,900
Information Protection Advisor - SSP & CMMC Programs$103,100 to $171,900
Product Strategy Advisor - Cigna Global Health Benefits$102,700 to $171,100
Chart as a table
| Role | Published base |
|---|---|
| CX Portfolio & Governance Lead - Cigna Healthcare - Hybrid (this listing) | $102,700 - $171,100 |
| Infrastructure Engineering Advisor | $105,800 - $176,300 |
| Clinical Program Manager - Evernorth - Remote (Clinical Operations Support & Custom Services) | $106,000 - $176,600 |
| Onsite Nurse Practitioner- Bethesda, MD | $106,300 - $177,100 |
| Information Protection Advisor | $103,100 - $171,900 |
| Information Protection Advisor - SSP & CMMC Programs | $103,100 - $171,900 |
| Product Strategy Advisor - Cigna Global Health Benefits | $102,700 - $171,100 |
Observed changes
- First observed on the employer's board
- Began meeting the published-salary criteria
- Observed since
- Employer-stated posting date
- 2026-11-03
Where this pay comes from
Location as the employer wrote it: Multiple locations (9)
For this position, we anticipate offering an annual salary of 102,700 - 171,100 USD / yearly, depending on relevant factors, including experien
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.