Product Strategy Advisor - Cigna Global Health Benefits

POSITION SUMMARY:

The Global Health Benefits (GHB) Product Strategy Advisor plays a key role in supporting Cigna Healthcare’s global product portfolio, with a focus on the Americas region and related GHB solutions. This role supports product strategy, day-to-day product management, operational execution, governance, compliance readiness, vendor oversight, and cross-functional enablement.

The advisor will partner closely with GHB Commercial, Client Solutions, Implementation, Operations, Clinical, Network, Underwriting, Marketing, Legal, Compliance, Technology, Procurement, and external vendor partners to ensure assigned products are well documented, effectively governed, commercially supported, and aligned to customer and business needs.

This is a strong opportunity for a highly organized, collaborative, and execution-focused colleague who understands how to operate across Cigna’s matrixed environment and can translate product priorities into clear actions, materials, and stakeholder outcomes.

RESPONSIBILITIES:

Product Management & Support

• Support lifecycle management for assigned GHB products, solutions, and benefit capabilities.

• Maintain Product Benefit Standard Guides (PBSGs), product playbooks, and related GHB reference materials.

• Maintain the Americas Product Knowledge Exchange page to keep product guidance current and accessible to internal stakeholders.

• Manage the GHB product mailbox and provide timely, accurate responses or routing for product-related inquiries.

• Review product-related marketing and sales enablement collateral for accuracy, consistency, and alignment with approved product positioning.

• Support GHB Commercial Canada product enhancements, stakeholder coordination, readiness activities, and implementation follow-through.

• Partner with the CignaLinks team to support product updates, issue resolution, and stakeholder communications.

• Lead MetLife and Zurich vendor governance forums, including agenda development, inquiry management, product enhancement tracking, and follow-up actions.

• Support the contracts team with GHB product questions, template reviews, and benefit language updates.

Product Development & Execution

• Develop intake materials for product enhancements, including business case inputs, impact assessments, readiness needs, and enablement tasks.

• Coordinate with cross-functional Cigna partners to deliver approved product enhancements, operational updates, and strategic initiatives.

• Track deliverables, timelines, dependencies, risks, decisions, and stakeholder actions through completion.

Vendor & External Partner Management

• Serve as a primary product liaison for assigned vendor relationships supporting GHB solutions.

• Monitor vendor activity against contractual commitments, operational expectations, service experience, and governance needs.

• Coordinate issue resolution, escalation management, root-cause follow-up, and continuous improvement opportunities.

• Partner with Procurement, Legal, Compliance, Operations, and other internal teams to support vendor governance and required reviews.

Governance, Compliance & Risk Management

• Support compliance reviews for assigned products, materials, product language, and operational processes.

• Partner with Compliance, Legal, Clinical, Regulatory, and business teams to support alignment with Cigna requirements and applicable market expectations.

• Maintain governance documentation, decision logs, approval materials, and supporting artifacts for assigned product work.

• Identify product, process, or execution risks and work with accountable partners to define mitigation plans.

Commercial & Stakeholder Support

• Partner with Sales, Client Management, Client Solutions, Implementation, and Commercial teams to respond to customer, broker, and market-facing product requests.

• Represent product priorities in internal forums, stakeholder meetings, governance routines, and readiness discussions.

• Serve as a subject matter resource for assigned GHB products, benefits, partner solutions, and internal product guidance.

Continuous Improvement

• Identify opportunities to simplify product processes, improve internal enablement, strengthen stakeholder experience, and increase operational efficiency.

• Use data, market feedback, product inquiry trends, and stakeholder insights to recommend enhancements.

• Contribute to GHB product roadmap discussions, prioritization inputs, and strategic planning activities.

IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:

• Bachelor's degree or equivalent professional experience.

• 3+ years of experience in product management, product development, healthcare, health insurance, operations, consulting, or related business roles.

• Strong project management and organizational skills.

• Ability to work effectively across Cigna’s matrixed organization and influence without direct authority.

• Excellent written and verbal communication skills, including the ability to translate complex product information into clear internal guidance.

• Strong analytical and problem-solving capabilities.

• Proficiency in Microsoft Office applications, particularly PowerPoint and Excel.

• Experience with Cigna Healthcare, GHB, international health, expatriate, student, Americas, Canada, or global mobility solutions.

• Experience supporting vendor governance routines, third-party solutions, or partner relationship management.

• Familiarity with product lifecycle management, governance processes, readiness planning, or benefit documentation.

• Experience supporting cross-functional business initiatives across Commercial, Operations, Compliance, Legal, or Technology teams.

• Knowledge of GHB products, CignaLinks, vendor partner solutions, benefit standards, or market-facing product support.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 102,700 - 171,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.