Salesforce Delivery Lead - Manager

CrossCountry Consulting is the transformation partner for the Office of the CFO. As a trusted advisor to Fortune 500 companies, emerging growth market leaders, and private equity sponsors, we combine deep domain expertise with the power of data, AI, and technology to modernize workflows, drive human-centered change, and maximize transaction value. Grounded in our Core Values, we are committed to solving today's most complex challenges while delivering a better experience for our clients, our people, and our communities. When you join CrossCountry, you become part of a team that believes in collaboration, generosity, and the drive to help our clients work smarter, build resiliency, and prepare for the future.

By joining our rapidly growing Salesforce practice, you will serve as a trusted partner to our clients. You’ll bring your first-hand experience, unique perspectives, and functional knowledge to deliver tailored integrated solutions that solve today's challenges and set the foundation for future success. With support from experienced leaders and a dedicated coach, you will join a collaborative community that invites you to contribute beyond the scope of client delivery.

We are seeking a strategic and solution-focused Salesforce Delivery Lead with experience leading complex Salesforce projects and programs while serving as the primary client counterpart. As an enthusiastic delivery leader who excels at multitasking and relationship-building, you will champion our culture of servant leadership to guide project teams and collaborate effectively with diverse stakeholders. A thoughtful, team-oriented communicator, you are passionate about growing your consulting skills and ideating multiple scenarios to solve client problems and drive meaningful impact.

What You'll Do:

• Manage Salesforce projects to provide on-time, high-quality work to our customers.
• Forecast project time, utilization, and revenue accurately and in a timely manner.
• Manage and escalate risks, issues, and mitigation actions to assist in removing project work blockers.
• Manage project financials, scope, and timelines, and prepare client-facing project status reports.
• Facilitate meetings with clients to determine business and functional requirements.
• Accomplish project objectives by breaking down projects into tasks, coordinating with the project team to complete tasks on time, and assigning appropriate resources.
• Manage and grow direct reports.
• Use CrossCountry processes, best practices, and assets to ensure work is delivered with quality and consistency.
• Identify new opportunities with existing clients to partner and grow the account.
• Identify and understand each key stakeholder’s motivations, expectations, and role in their organization.
• Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards.
• Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes.

What You'll Bring:

• 4+ years of experience with Salesforce.com.
• 6+ years of systems consulting experience.
• Experience managing Salesforce projects and teams in a remote environment.
• Ability to work within a team environment, backed up by strong communication skills.
• Well-organized, results-driven, and eager to handle difficult problems.
• Excellent organizational, verbal, presentation/facilitation, and written communication skills.
• Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation.
• Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards.
• Strong written and spoken English communication skills.
• Willingness to travel for team events as needed.

Qualifications:

• Bachelor’s degree or equivalent experience in a technical field.
• Experience in a consulting or professional services environment is preferred.

CrossCountry Consulting is required to include an estimate of the compensation range for this role. The following range takes into account a wide range of factors including but not limited to skills, experience, education, licenses, certifications, business needs, and internal equity. An estimate of the current range is $110,000-$150,000 per year + annual bonus + additional benefits. 

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Benefits Summary

The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: https://www.crosscountry-consulting.com/careers/benefits/.

Equal Employment Opportunity (EEO)

CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace. 

As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.