Senior Director, Nonprofit and Arts & Cultural Customer Success
Company websiteblackbaud.com (Blackbaud, opens in new tab)
Base salary $150,400 to $204,100
Employer-published annual base salary, USD. Advertised base range in United States
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationUnited States
- WorkplaceWorkplace not stated
- Status at last checkSource accepting applications when checked
- Last checked (41 min ago) · observed since
About this job
Senior Director, Nonprofit and Arts & Cultural Customer Success
About the role
We’re looking for a strategic, commercially minded, and influential leader to lead and transform Blackbaud’s Customer Success organization serving nonprofit and arts and cultural institutions. In this highly visible leadership role, you’ll shape the future of customer success by combining deep sector expertise, operational excellence, and AI-enabled innovation to help mission-driven organizations achieve greater impact while driving retention, growth, and customer value.
Success in this role comes from balancing executive leadership, market insight, and disciplined execution. You’ll partner across Sales, Product, Marketing, Support, Payments, Finance, and Legal to create customer experiences that build trust, accelerate adoption, and strengthen long-term outcomes. As a recognized voice in the nonprofit and cultural sectors, you’ll help organizations navigate evolving fundraising, donor engagement, membership, and AI trends while expanding what’s possible for the people and institutions changing the world. Blackbaud's mission is to propel impact at scale through intelligent solutions for giving, connecting, and engaging, and this role plays a critical part in advancing that mission.
What you'll do
- Lead and evolve the Customer Success strategy for nonprofit and arts and cultural organizations, aligning customer outcomes with Blackbaud’s growth, retention, and market objectives.
- Build and scale AI-enabled customer success motions, including predictive health scoring, risk identification, automation, and data-driven account prioritization.
- Drive measurable business results across retention, net revenue retention, transactional and payments revenue growth, product adoption, and employee-generated sales opportunities.
- Serve as a trusted advisor to executive leaders at nonprofits, foundations, faith communities, museums, performing arts organizations, and other mission-driven institutions.
- Take executive ownership of major customer escalations, ensuring rapid resolution, clear communication, and proactive risk management.
- Develop a high-performing leadership team through clear expectations, accountability, forecasting disciplines, and operational rigor that turns commitments into results.
- Partner across the business to bring customer insight into product, commercial, and market strategies while strengthening Blackbaud’s leadership position in the social impact sector.
What you'll bring
- 12 + years of progressive leadership experience in Customer Success, account management, recurring revenue operations, advancement services, or a related discipline.
- Significant experience serving nonprofit, foundation, faith-based, or arts and cultural organizations, or direct leadership experience within those sectors.
- Demonstrated success owning retention, expansion, transactional or payments revenue, and other measurable commercial outcomes.
- Expertise in customer segmentation, account planning, forecasting, product adoption, customer risk management, and organizational transformation.
- Experience using AI, predictive analytics, automation, and data-driven operating models to improve customer engagement, retention, and business performance.
- Proven ability to lead senior leaders, manage complex customer escalations, and communicate effectively with executive stakeholders and boards.
- Strong financial and commercial acumen, including experience evaluating revenue opportunities, retention risks, contractual commitments, investment decisions, and business tradeoffs.
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
The starting base pay is $150,400.00 to $204,100.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:
Medical, dental, and vision insurance
Remote-flexible workforce
Wellness Programs
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Donations for Doers
Pet insurance, legal and identity protection
Tuition reimbursement program
Source: Blackbaud on Workday · View original posting (opens in new tab)
Pay in context
This role's base floor ($150,400) is above 70% of the 1,035 Customer Success & Support roles nationwide listed on this site. Their median floor is $136,000; the middle half runs from $115,825 to $155,000.
Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 8, 2026.
This listingSenior Director, Nonprofit and Arts & Cultural Customer Success$150,400 to $204,100
Senior Counsel, Payments & Fintech$150,400 to $204,100
AI Governance Principal$133,700 to $173,800
Digital and Payment Solutions Pillar Service Leader, Senior Manager$117,200 to $157,500
System Architect, Awareness to Revenue$117,200 to $157,500
Sr. Manager, Marketing - Healthcare$117,200 to $157,500
Principal Incident Response Engineer$117,200 to $157,500
Chart as a table
| Role | Published base |
|---|---|
| Senior Director, Nonprofit and Arts & Cultural Customer Success (this listing) | $150,400 - $204,100 |
| Senior Counsel, Payments & Fintech | $150,400 - $204,100 |
| AI Governance Principal | $133,700 - $173,800 |
| Digital and Payment Solutions Pillar Service Leader, Senior Manager | $117,200 - $157,500 |
| System Architect, Awareness to Revenue | $117,200 - $157,500 |
| Sr. Manager, Marketing - Healthcare | $117,200 - $157,500 |
| Principal Incident Response Engineer | $117,200 - $157,500 |
Observed changes
- First observed on the employer's board
- Began meeting the published-salary criteria
- Observed since
- Employer-stated posting date
- 2026-10-12
Where this pay comes from
Location as the employer wrote it: Remote - Anywhere - USA
The starting base pay is $150,400.00 to $204,100.00. Blackbaud may pay more or less based on employee qualifica
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.