Senior Manager, Enterprise Support, Department of Defense

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Are you passionate about architecting cloud solutions and driving customer success at scale? The AWS Support team is looking for a Sr. Enterprise Support Manager who partners with customer leadership and executives to craft highly scalable flexible and resilient cloud architectures that address customer business problems and accelerate the adoption of AWS services. In collaboration with AWS sales and several other AWS teams you will define vertical strategies and lead teams to deliver exceptional technical outcomes. You should also have a demonstrated ability to think strategically about business products and technical challenges.

You'll join a team of incredibly smart professionals who are passionate about cloud computing and believe world-class support is essential to customer success. In this role you'll shepherd Enterprise Support customers through their cloud journey by driving adoption of AWS services delivering scalable solutions across verticals and ensuring your Technical Account Managers enable customers to achieve their most critical business outcomes. This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.

Key job responsibilities

• Lead and develop a team of Technical Account Managers to mitigate customer risks improve architectural resiliency and accelerate cloud migration and modernization initiatives -Manage the Enterprise Support experience for assigned customers conducting periodic reviews of their architectural and operational performance on AWS and presenting actionable insights -Build deep relationships with customers to become a trusted advisor for their most critical workloads that support their digital transformation and journey to the cloud -Drive the creation and implementation of scalable solutions that incorporate AWS offerings into customer architectures across your vertical -Develop and execute customer engagement strategies that accelerate adoption of AWS services while tracking interactions analyzing feedback and improving satisfaction and loyalty

A day in the life

Every day brings new and exciting challenges as you guide your team in managing Enterprise Support customer experiences on AWS. You'll analyze and present architectural reviews drive solution creation that incorporates AWS offerings and advocate for customer needs within AWS. You'll partner with customer executives in solution building provide feedback into the AWS Support product portfolio and lead your Technical Account Managers to help customers migrate modernize and operate as efficiently as possible.

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 5+ years of management of technical, enterprise customer facing resources or equivalent experience
• 7+ years of infrastructure architecture, database architecture and networking experience
• 7+ years of design/implementation/operations/consulting with distributed applications experience
• US government security clearance of top secret or above
• Bachelor’s degree in Computer Science, Engineering or related field of study or 10+ years of related work experience
• Familiarity with low-latency, high-throughput workloads

Preferred Qualifications

• Experience architecting, migrating, transforming or modernizing customer requirements to the cloud
• Experience hiring, developing, and managing high-performing technical teams
• Experience in Department of Defense industry

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 201,000.00 - 272,000.00 USD annually