Senior Staff, Customer Quality Engineering (CQE)

Job Description

Renesas Electronics is looking for a Senior Staff Quality Engineer to serve as the customer-facing quality lead for top-tier hyperscale datacenter and cloud customers. The role will drive disciplined technical quality execution across advanced semiconductor products used in AI compute, server, networking, storage, and power-delivery platforms. The successful candidate will lead customer escalations, translate stringent customer expectations into internal execution plans, and strengthen customer confidence through clear communication, rapid response, data-driven analysis, and measurable quality improvement. 

This is a senior individual-contributor role operating at both deep technical and strategic customer-engagement levels. The Senior Staff Quality Engineer will partner with customer engineering, supplier quality, operations, and executive teams while coordinating Renesas functions globally. The role has no direct people-management responsibility but is expected to influence priorities, mentor teams, and drive closure of high-visibility customer issues.  

Responsibilities: 

Hyperscale Datacenter Customer Leadership  

• Act as the primary technical quality interface for top-tier hyperscale datacenter customers, leading quality reviews, executive updates, audits, and complex escalations.  

• Build strong working relationships with customer hardware quality, supplier quality, reliability, manufacturing, and engineering teams supporting AI compute, server, networking, storage, and power platforms.  

• Own customer quality performance analysis, including PPM, RMA, failure-analysis requests, scorecards, recurring trends, qualification status, and customer-specific improvement plans.  

• Prepare concise, data-backed quality updates that clearly communicate technical conclusions, customer risk, containment status, recovery plans, and required decisions.  

• Translate customer requirements and platform expectations into actionable internal priorities with clear owners, timing, risks, and closure criteria.  

Issue Resolution and Risk Management  

• Drive end-to-end resolution of complex semiconductor quality issues from immediate containment through root cause, corrective action, effectiveness verification, and customer closure using 8D and other structured problem-solving methods.  

• Lead urgency-driven investigations across wafer fab, assembly/test, product engineering, design, reliability, failure analysis, supply chain, and supplier quality.  

• Coordinate rapid response for datacenter production interruptions, field returns, qualification concerns, change notifications, and systemic or repeat issues.  

• Manage sensitive customer escalations through disciplined communication cadence, fact-based reporting, risk assessment, executive-ready summaries, and consistent follow-through.  

• Ensure corrective actions address both the immediate failure mechanism and broader systemic risk across related products, processes, sites, and customers.  

Datacenter Quality Strategy and Continuous Improvement  

• Partner with product groups and operations to influence design-for-quality, manufacturing robustness, reliability strategy, traceability, safe-launch controls, and customer-specific quality roadmaps.  

• Use customer feedback, field data, failure-analysis learning, reliability results, and quality metrics to identify systemic gaps, reduce recurrence, and improve customer perception of Renesas quality execution.  

• Drive proactive risk reviews for critical datacenter applications, including new product introduction, qualification readiness, manufacturing transitions, product and process changes, and capacity expansion.  

• Develop scalable best practices for hyperscale customer engagement, escalation management, technical communication, quality documentation, and lessons learned.  

• Anticipate quality expectations associated with high-volume AI and cloud infrastructure deployments, including accelerated ramp, long service life, continuous operation, and supply continuity.  

Cross-Functional Influence and Mentorship  

• Provide technical leadership, coaching, and guidance to CQE and cross-functional teams on hyperscale customer expectations, semiconductor quality requirements, and structured problem solving.  

• Influence global stakeholders without direct authority and align teams around customer-critical deliverables, recovery milestones, and sustainable corrective actions.  

• Mentor less-experienced engineers and raise the quality of failure-analysis requests, 8D reports, executive summaries, customer presentations, and closure packages.  

• Balance priorities across products, sites, and escalations while maintaining urgency and transparency for the customer.  

Qualifications

Required:

• Extensive experience supporting top-tier hyperscale datacenter, cloud, AI, server, networking, or similarly demanding strategic customers in a customer-facing semiconductor quality role.  

• Demonstrated success managing high-visibility customer escalations with urgency, technical credibility, ownership, and disciplined follow-through.  

• Deep expertise in structured problem solving, root cause analysis, containment, corrective action, effectiveness verification, 8D, and customer communication.  

• Strong knowledge of semiconductor design and manufacturing flows, including wafer fab, assembly, test, reliability, failure analysis, qualification, change control, and supplier quality.  

• Working knowledge of quality and reliability methods relevant to datacenter semiconductors, including JEDEC qualification, mission-profile risk assessment, statistical analysis, FMEA, control plans, and traceability.  

• Excellent executive communication skills with the ability to present concise technical conclusions, risks, options, and recommended actions to customer and Renesas leadership.  

• Ability to influence global cross-functional teams without direct authority and operate effectively across time zones during critical escalations.  

• Availability for domestic and international travel for customer meetings, audits, quality reviews, and escalation support.  

Education:

• 10+ years of relevant experience with BSEE, or 8+ years of relevant experience with MSEE, or equivalent technical experience 

• Customer Quality, Product Engineering, Reliability Engineering, Failure Analysis, or related semiconductor quality experience supporting strategic customers, business units, and cross-functional escalation teams.

Additional Information

The expected annual pay range for this position is $159,000 - $198,000. This position is also eligible for bonus opportunities. Please note that final offer amount will be dependent on geographic location, applicable experience, and skillset of the candidate.

Renesas offers a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, and pet insurance. In addition to elective benefit options, benefited employees receive company-paid life insurance and AD&D, LTD, short term medical benefits as well as paid sick time, paid holidays, and accrued paid vacation. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

Renesas is an embedded semiconductor solution provider driven by its Purpose, To Make Our Lives Easier. With a global team of over 21,000 engineers and problem solvers in more than 30 countries, we offer the opportunity to work on world‑leading technology for Automotive, Industrial, Infrastructure, and IoT, shaping a safer, healthier, greener, and smarter future.

At Renesas, TAGIE is our culture, grounded in being Transparent, Agile, Global, Innovative, and Entrepreneurial. It shapes how we work, grow and deliver on our purpose together. This collaborative spirit and mindset drive our semiconductor technology to transform industries and impact millions of lives.

We believe in rewarding our employees with a competitive benefits package alongside their salary. More information will be provided during the hiring process.

Are you ready to join our team and shape the future with us?

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.

Renesas Electronics deals with dual-use technology that is subject to U.S. export controls regulations. Under these regulations it may be necessary for Renesas to obtain U.S. government export license prior to release of technology to certain persons. The decision whether or not to file or pursue an export license application is at the sole discretion of Renesas.