Sr. Economist, Amazon Customer Service
Company websiteamazon.com (Amazon, opens in new tab)
Base salary $159,200 to $215,300
Employer-published annual base salary, USD. Advertised base range in Seattle, WA
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationSeattle, WA
- WorkplaceWorkplace not stated
- Status at last checkSource accepting applications when checked
- Last checked (2 h ago) · observed since
About this job
Amazon Customer Service (CS) Data Intelligence builds the data and Artificial Intelligence (AI) foundations for CS to ensure Amazon delivers the best customer service possible. CS Economics sits within CS DI and contributes to the CS knowledge base and decision frameworks.
CS Economics seeks economists to apply economic methods to solve business problems. The ideal candidate will work with engineers and applied scientists to design models that leverage large scale and unstructured data, design scalable agents for non-tech CS partners to understand the impact of their actions, and propose mechanism designs to robustly match customers to our services. CS Economics is looking for optimistic critical-thinkers who combine a strong technical economic toolbox with a desire to learn from other disciplines, and who know how to execute and deliver on big ideas as part of an interdisciplinary technical team.
Ideal candidates enjoy working in a team setting with individuals from diverse disciplines and backgrounds. They will work with teammates to develop scientific models and conduct data analysis, modeling, and experimentation that is necessary for estimating and validating models. They will work closely with engineering teams to develop scalable data resources to support rapid insights, and take successful models and findings into production as new products and services. They will be customer-centric and will communicate scientific approaches and findings to business leaders, listening to and incorporate their feedback, and delivering successful scientific solutions.
Key job responsibilities
- Design and conduct rigorous evaluations of CS actions
- Develop experiments to evaluate product launches
- Communicate complex findings to business stakeholders in clear, actionable terms
- Work with engineering teams to develop scalable tools that automate and streamline evaluation processes
A day in the life
Work with teammates to apply economic methods to business problems, e.g., identify the appropriate research question and identification strategy, write code to estimate heterogeneous treatment effects or conduct experiment analysis, write and present a document with findings to business leaders. We collaborate with partner teams within and outside of CS throughout the process, from understanding their challenges, to developing a research agenda that will address those challenges, to help them implement solutions.
About the team
Amazon Customer Service (CS) Economics provides estimates and measures of the causal impact of CS actions on costs and benefits. We build agents and guide leadership to establish processes to scale valid experimentation, causal inference, and mechanism design.
Basic Qualifications
- PhD in economics or equivalent
Preferred Qualifications
- Experience in analytics and applied economics
- Experience in developing and executing an analytic vision to solve business-relevant problems
- Experience in building statistical models using R, Python, STATA, or a related software
- Experience in industry, consulting, government or academic research
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 159,200.00 - 215,300.00 USD annually
Source: Amazon · View original posting (opens in new tab)
Pay in context
This role's base floor ($159,200) is above 73% of the 72 Customer Success & Support roles in Washington listed on this site. Their median floor is $143,700; the middle half runs from $130,000 to $159,713.
Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 7, 2026.
This listingSr. Economist, Amazon Customer Service$159,200 to $215,300
Network Dev Engineer III - AMZ9765570$159,890 to $184,000
Data Engineer II - AMZ27757.1$160,113 to $196,600
Manager III, Plan/Dev - AMZ23026.12$160,118 to $193,200
Sr Mgr, Vendor Management, Global Outsourcing$160,300 to $216,800
Data Engineer III - AMZ10455847$160,472 to $188,200
Tech Ops Engineer II - AMZ9971307$160,493 to $210,800
Chart as a table
| Role | Published base |
|---|---|
| Sr. Economist, Amazon Customer Service (this listing) | $159,200 - $215,300 |
| Network Dev Engineer III - AMZ9765570 | $159,890 - $184,000 |
| Data Engineer II - AMZ27757.1 | $160,113 - $196,600 |
| Manager III, Plan/Dev - AMZ23026.12 | $160,118 - $193,200 |
| Sr Mgr, Vendor Management, Global Outsourcing | $160,300 - $216,800 |
| Data Engineer III - AMZ10455847 | $160,472 - $188,200 |
| Tech Ops Engineer II - AMZ9971307 | $160,493 - $210,800 |
Observed changes
- First observed on the employer's board
- Began meeting the published-salary criteria
- Observed since
- Employer-stated posting date
- 2026-07-30
Where this pay comes from
Location as the employer wrote it: US, WA, Seattle
USA, WA, Seattle - 159,200.00 - 215,300.00 USD annually
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.