Tech Infra Program Manager, GCNA

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services is looking for a Technical Infrastructure Program Manager (TIPM) to expand our Global Connectivity and Network Availability Deployment (GCNA-D) team.

In this position you will be responsible for prioritization, scheduling and execution of network changes and upgrades across Amazon Data Centers. You will manage our cross-functional projects, which require working with multiple AWS internal departments and groups including network operations, network engineering staff and internal project management teams, as well as external vendors. You will develop and manage project schedules, identify risks and clearly communicate them to project stakeholders, define problem solving and risk mitigation strategies, and facilitate conflict resolution through the full project cycle.

A background in IT infrastructure, technology deployment or computer science is essential and the successful candidate will have a proven track record of project completions that are on time and within budget. You will have demonstrated ability to lead others in a technical environment through facilitation of technical whiteboard sessions, deep diving project risks and issues and coordinating implementations to remove barriers to project success.

Key job responsibilities

• Manage multiple competing cross-organizational projects/programs simultaneously, some on a global scale.
• Interact with engineers, technicians, project managers and senior management on a daily basis
• Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles.
• Work with engineers to develop detailed and creative solutions to complex problems, while keeping a watchful eye on timelines and costs.
• Ensure consistency in deployed configurations and track exceptions for follow up.
• Drive simplification efforts in engineering and project/program management and architectures to unblock innovation.
• Create predictable process paths for large and/or complex efforts.

Basic Qualifications

• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Experience with varying scenarios of infrastructure builds
• 5+ years of data center or network capacity planning, data center or network infrastructure program/project management, or related technical experience

Preferred Qualifications

• Experience in creating process improvements with automation and analysis, or experience delivering results for large, cross-functional initiatives/projects
• Experience in business intelligence and analytics
• Experience in procurement practices working with engineering, supply chain and Tier 1 OEM partners
• 5+ years of technical program management experience in network infrastructure or data center delivery environments. Track record of resolving infrastructure delivery blockers such as position constraints or supply chain delays.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 127,100.00 - 171,900.00 USD annually