Technical Account Manager, National Security, National Security - ES US-ADC, AWS Support - ADC - VAR

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support, we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Machine Learning, AI, Big Data, Security, Networking, Serverless, and more. This is not a sales role, but rather an opportunity to be the strategic technical advisor and "voice of the customer" to National Security customers.

As a TAM, you will help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, CodePipeline, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business and operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our National Security customers. If you wish to be at the forefront of innovation, come join us!

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

Key job responsibilities

-Serve as the principal technical advisor for National Security customers, providing proactive guidance on AWS best practices across architecture, operations, and security

-Craft and execute strategies to drive customer adoption and optimization of AWS services

-Drive discussions with senior customer leadership regarding incidents, trade-offs, risk management, and operational health

-Proactively monitor and maintain the operational health of customer AWS environments, identifying risks before they become issues

-Build deep, trusted relationships with customer technical teams and leadership to understand their business needs and deliver tailored solutions

-Advocate internally on behalf of customers, acting as the "voice of the customer" to AWS service and support teams

-Collaborate with AWS Solutions Architects, Support Engineers, and Service Teams to resolve complex technical challenges

A day in the life

On a typical day, you may start with a proactive operational review of your customers' AWS environments, identifying trends or risks that need attention. You might then lead a technical deep dive with a customer's engineering team on optimizing their architecture, followed by a strategic planning session with senior customer leadership on upcoming migration or modernization initiatives. Between customer engagements, you'll collaborate with internal AWS teams — Solutions Architects, Support Engineers, and Service Teams — to drive resolution on open issues and advocate for your customers' needs. No two days are the same: one day you may be guiding a customer through a critical event, and the next you may be presenting a Well-Architected review to help them strengthen their cloud posture.

About the team

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent, or 2+ years of technical work experience
• 2+ years of technical engineering experience
• Experience informational technology operations
• Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
• Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
• Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred Qualifications

• Experience in internal enterprise or external customer-facing environment as a technical lead
• 5+ years of communicating with and presenting to executive and senior audiences experience
• Experience with development in a distributed systems environment
• Experience with mission-critical, 24x7 operations
• Experience with AWS or cloud technologies
• Experience troubleshooting problems and offering solutions to streamline complex challenges, or experience working with stakeholders
• Experience with AWS services and/or other cloud offerings Federal/DoD Clearances
• Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

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