Technical Account Manager, Observe
Company websitesnowflake.com (Snowflake, opens in new tab)
Base salary $148,000 to $194,200
Employer-published annual base salary, USD. Advertised base range in New York, NY +2 more
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationNew York, NY +2 more
- WorkplaceWorkplace not stated
- Status at last checkSource accepting applications when checked
- Last checked (2 h ago) · observed since
All places named
- New York, NY
- Metro, NJ
- New York
About this job
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
Observe by Snowflake is a high-growth SaaS observability platform built on the Snowflake AI Data Cloud, enabling businesses to troubleshoot modern distributed applications 10x faster. Now, as a core part of Snowflake, we’ve reached a major milestone in the evolution of the Snowflake platform. By bringing AI-powered observability directly into the Snowflake ecosystem, we’ve created the first truly unified platform for telemetry and business data.
We’re looking for a Technical Account Manager to partner with our most strategic enterprise customers and ensure they derive sustained operational value from Observe.
This is a hands-on, post-sales technical role focused on long-term platform adoption, optimization, and technical partnership. You will work directly with SRE, DevOps, platform, and engineering teams to embed Observe into daily workflows, evolve telemetry strategy over time, and continuously improve reliability, performance, and cost efficiency.
This role is ideal for an experienced observability practitioner who enjoys being deeply embedded with customer teams, solving real production challenges, and acting as a trusted technical advisor in complex enterprise environments.
What You’ll Do
Serve as the primary technical owner and trusted advisor for assigned strategic accounts
Build deep familiarity with customer architectures, datasets, use cases, and operational goals
Partner with SRE, DevOps, and platform teams to integrate Observe into day-to-day operational workflows
Optimize datasets, queries, dashboards, and alerts for reliability, signal quality, performance, and cost
Lead regular health checks, architecture reviews, and proactive improvement initiatives
Identify new use cases and expansion opportunities aligned to customer outcomes
Coordinate technical escalations and advocate across Support, Engineering, and Product when needed
Provide clear technical guidance during change events, scaling initiatives, and complex operational scenarios
What You’ll Bring
7+ years of experience in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles
Strong hands-on experience operating production observability platforms
Direct experience with leading observability solutions such as Datadog, Dynatrace, Splunk, New Relic, Grafana, Elastic (ELK), or similar platforms
Practical experience with OpenTelemetry, including signals (logs, metrics, traces), instrumentation strategies, collectors, and telemetry pipelines
Strong understanding of distributed systems, cloud-native architectures, and modern DevOps practices
Experience improving operational outcomes (incident response, alert quality, troubleshooting speed, telemetry governance, or cost optimization)
Ability to lead complex technical conversations with practitioners and engineering leadership
Strong written communication skills for architecture summaries, optimization plans, and executive-ready updates
A pragmatic, consultative mindset focused on solving real-world production problems
Nice to Have
Experience helping organizations standardize or evolve telemetry strategies using OpenTelemetry
Experience modernizing from legacy logging or monitoring tools to modern observability platforms
Familiarity with cloud-native services (AWS, GCP, Azure) and Kubernetes-based environments
Experience influencing architecture or platform decisions in enterprise environments
Exposure to incident management platforms such as PagerDuty, Opsgenie, or VictorOps
Experience mentoring or guiding other engineers in observability best practices
How This Role Fits
Technical Account Managers ensure Observe becomes a durable, high-impact part of how customers operate and improve their systems. They translate platform capabilities into measurable operational value and deepen long-term technical trust with strategic customers.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
Source: Snowflake on Ashby · View original posting (opens in new tab)
How this pay compares
Base floor $148,000, above 48% of the 660 Sales roles in New York on this site; the other 52% list the same floor or a higher one. The employer's range is $46,200 wide, 31% of the floor. Observed open for 10 days so far (since Oct 29, 2026).
Pay in context
Among 660 Sales roles in New York listed on this site, the median base floor is $150,000 and the middle half runs from $125,000 to $180,000. This role's floor ($148,000) is above 48% of them; 1 other lists the same floor.
Base floors of 660 Sales roles in New York
Table
| Floor band | Share | Postings |
|---|---|---|
| $100K to $125K | 24.4% | 161 |
| $125K to $150K | 25.3% | 167 |
| $150K to $175K | 21.7% | 143 |
| $175K to $200K | 11.2% | 74 |
| $200K to $225K | 8.0% | 53 |
| $225K to $250K | 2.9% | 19 |
| $250K to $275K | 2.9% | 19 |
| $275K and up | 3.6% | 24 |
How this is calculated
- Statistic
- Base floor distribution of the cohort
- Formula
- count of cohort postings in each $25K band of published base floor / postings in the cohort
- Denominator
- 660 open postings with this job family in New York
- Sample size
- 660
- Hidden when
- the cohort has fewer than 30 postings
- Calculation version
- jobpage-analysis-v1
- Data as of
- 2026-11-09
- Employer set
- Open jobs on this site that publish a base salary of $100,000 or more
Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 9, 2026.
State against nationwide
Median base floor in New York vs nationwide
Table
| Value | postings | |
|---|---|---|
| Sales, New York | $150K | 660 |
| Sales, all states | $141,500 | 4,306 |
| This job's base floor (marked) | $148K |
How this is calculated
- Statistic
- Median floor, state vs nationwide
- Formula
- median published base floor of each cohort
- Denominator
- open postings of this job family
- Sample size
- 660 in New York; 4306 nationwide
- Hidden when
- either cohort has fewer than 30 postings
- Calculation version
- jobpage-analysis-v1
- Data as of
- 2026-11-09
- Employer set
- Open jobs on this site that publish a base salary of $100,000 or more
How Snowflake pays
165 of Snowflake's 207 live roles on this site list a higher base floor and 40 list a lower one. Across them the median floor is $196,000; the middle half runs from $157,000 to $236,000.
Base floors of Snowflake's 207 live roles
Table
| Floor band | Share | Roles |
|---|---|---|
| $100K to $125K | 3.4% | 7 |
| $125K to $150K | 16.9% | 35 |
| $150K to $175K | 22.7% | 47 |
| $175K to $200K | 7.7% | 16 |
| $200K to $225K | 20.3% | 42 |
| $225K to $250K | 16.4% | 34 |
| $250K to $275K | 8.2% | 17 |
| $275K and up | 4.3% | 9 |
How this is calculated
- Statistic
- Employer base floor distribution
- Formula
- count of the employer's open roles in each $25K band of published base floor / its open roles
- Denominator
- 207 open public roles at this employer
- Sample size
- 207
- Hidden when
- this employer has fewer than 5 roles
- Calculation version
- jobpage-analysis-v1
- Data as of
- current
- Employer set
- Open jobs on this site that publish a base salary of $100,000 or more
Similar pay elsewhere
Other employers' Sales roles in New York with the nearest published base floor to $148,000, one per employer.
- Senior Sales Operations Manager, Americas Pigment · base floor $148,000
- Sr. Industry Manager, Travel Pinterest · base floor $148,614
- Sr. Account Executive, Hardlines Amazon · base floor $148,700
- GM, Agency, Omnicom The Trade Desk · base floor $147,200
- Field Business Development Manager CoreWeave · base floor $149,000
This listingTechnical Account Manager, Observe$148,000 to $194,200
Principal, Customer Education GTM$150,000 to $196,300
Corporate Counsel - Litigation$150,000 to $197,400
Senior Compliance Analyst, Snowgov Compliance$152,000 to $218,500
Senior Compliance Analyst, Governance Programs$152,000 to $218,500
Sr. Project Manager - Migrations$148,000 to $194,200
Senior Compliance Analyst, Customer Trust$152,000 to $218,500
Chart as a table
| Role | Published base |
|---|---|
| Technical Account Manager, Observe (this listing) | $148,000 - $194,200 |
| Principal, Customer Education GTM | $150,000 - $196,300 |
| Corporate Counsel - Litigation | $150,000 - $197,400 |
| Senior Compliance Analyst, Snowgov Compliance | $152,000 - $218,500 |
| Senior Compliance Analyst, Governance Programs | $152,000 - $218,500 |
| Sr. Project Manager - Migrations | $148,000 - $194,200 |
| Senior Compliance Analyst, Customer Trust | $152,000 - $218,500 |
Observed changes
No changes to the pay or listing since we first observed this role on Oct 29, 2026 (10 days ago).
- First observed on the employer's board, already publishing a qualifying base salary
- Observed since
- Employer-stated posting date
- 2026-08-20
Where this pay comes from
Location as the employer wrote it: US-NY-New York • US-NJ Metro-Remote • US-NY-Remote
USD 148,000 – 194,200 · 1 YEAR · Salary
- Method
- Structured pay field published by the employer
- Checked
- Rule set
- us-base-v2
The employer's job board publishes this pay as a dedicated data field. We read the field directly; no interpretation was needed.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.