Director, Internal Comms & Team Member Experience

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Franchise, Products & Partnerships (FPP) extends NBCUniversal’s iconic brands, characters and stories through global consumer products and games, theme park merchandise and retail, in addition to the UDX enterprise function of franchise management and strategic partnerships. Supporting NBCUniversal’s owned portfolio of properties as well as third-party partners across the theme park business, FPP creates products, experiences and partnerships that deepen fandom and connects audiences around the world with the characters, stories and worlds that define Universal. UDX Franchise, Products & Partnerships

Job Description

Role Summary

The Director, Internal Communications & Team Member Experiences will drive FPP’s creation of communications strategies, campaigns, events, and content designed for current and prospective team members worldwide. Partnering with Human Resources and Global Communications, this role will shape and deliver engaging communications and experiences that inform, inspire, connect, and engage team members around the world in a consistent Company voice.

As a key engagement driver, this role will reinforce our culture and align team members with the company’s vision, purpose, priorities, and values. The Director will contribute to attracting and retaining talent to FPP and its various departments and locations, positioning FPP as an Employer of Choice in the external marketplace.

The Director should be team member engagement-focused, proactive, strategic and creative in approach and suited for a fast-paced, demanding environment in an organization going through an exciting transformation.

Essential Responsibilities:

• Create strategic communication and events plan regarding key company initiatives and programs, as well as positioning and strategy for overall message, tone and voice
• Develop and implement creative ways to engage team members in coordination with overall Human Resources and Communication strategies
• Create programs and activities that matter most to the team member culture, while ultimately driving overall business performance including town halls, coordinated product release activities, team member engagement and appreciation, networking, and other key internally focused events
• Write and serve as senior editor for all division-wide communications to team members, including executive communications
• Collaborate with HR, Global Communications, and the FPP Leadership Team
• Cultivate relationships with key stakeholders and departments within and outside of FPP to ensure alignment and consistency in messaging
• Maintain and populate content for all communication channels, including company updates, team member spotlights, business initiatives, event promotions, etc.
• Lead FPP’s activation of initiatives in response to the results of our Team Member Engagement/Satisfaction Survey.
• Explore new and creative ways to leverage communication platforms and digital content to tell stories that inspire and engage our audience
• Develop KPIs and feedback loops to assess the effectiveness of communication strategies, content, and channels; continuously improve based on analytics and feedback
• Maintain a friendly and approachable demeanor, establishing strong relationships with team members globally, aligning to the specific needs of their respective businesses/destinations
• Participate in best practice sharing with other UDX divisions
• Maintain FPP’s calendar with internal meetings and other company events and liaise with executives on event participation

Qualifications

EDUCATION:

• Bachelor’s degree from a four-year college or university is preferred

EXPERIENCE:

• 8+ years related experience required in corporate and / or team member / internal communications, preferably in a global, consumer-facing organization
• Proven ability to lead complex communication initiatives across a large, diverse, and matrixed workforce
• Ability to be flexible; effectively manage multiple priorities at once
• Exceptional storytelling, writing, editing, and presenting skills
• Strong executive presence and experience supporting senior leadership
• Collaborative mindset and ability to build strong cross-functional partnerships
• Strong commitment to confidentiality and integrity in handling sensitive information
• Have a deep understanding of the experiential and analytical impact of the team member journey
• Familiarity with internal communications platforms and tools (e.g., Emma, Canva, Microsoft Office 365 including Sharepoint and copilot, video production, etc.)
• Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website Benefits | NBCUnicareers. Salary range: $120,000 - $150,000 (bonus eligible)

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].