Sr. Strategy & Ops Manager, Amazon Creator Services

Amazon’s Creator Services leads creator programs that span media, commerce, and culture. The Creator Services team includes Creator Partnerships, creator content studio Wondery, and physical production facilities Studio126. We connect creators and Amazon’s diverse businesses, helping bring big ideas to life across Wondery, Amazon Music, Twitch, Audible, Amazon Games, and beyond. Join us in making Amazon the home for creators.

Creator Services is seeking a Sr. Strategy & Ops Manager to help develop and grow Creator Services. The role’s responsibilities require managing day-to-day team operations, alongside new program, product, and content experimentation. We are looking for someone to shape ambiguous problems into solutions, build new mechanisms and processes, and lead cross-functional work across Creator Services and broader Amazon Entertainment teams. This high-visibility role reports to the Head of Strategy & Operations and must be located in New York City.

Key job responsibilities

• Support Creator Services and Creator Ad Partnerships leadership operations. Own key documents, meetings, goal planning/tracking, resource planning, and communications.

• Drive Creator Services and Creator Ad Partnerships strategic projects. Tackle ambiguous problems with analysis, strong business judgment, financial acumen, and bias for action. Focus areas include the creator economy, video monetization, AI capabilities, and content distribution.

• Identify and evaluate new Creator Services and Creator Ad Partnerships opportunities. These can include new trends, partnerships, investments, and/or acquisitions. Work with cross-functional teams including executive leadership, Corporate & Business Development, Finance, Content, Product, and Engineering to assess these opportunities.

• Build and maintain strategic frameworks and operating mechanisms that enable the team to move quickly and make data-driven decisions

• Partner with finance, analytics, and business intelligence teams to develop performance dashboards and reporting that track key business metrics

• Support the development and execution of quarterly business reviews, operating plans, and strategic planning cycles

Basic Qualifications

• Bachelor's degree
• Experience solving complex problems quantitatively and develop actionable data-driven business recommendations
• 5+ years of experience in strategy, business operations, corporate strategy, or a related field.
• 5+ years professional experience working with creators, products, and/or customer-facing teams (e.g., partnerships, sales, support, marketing).
• 5+ years familiarity with the creator economy, digital services, or media/entertainment industries.
• Professional experience in entertainment and cross-functional organizations.
• Proven experience building partnerships internally and externally, and demonstrated success in cross-functional stakeholder alignment.
• Advanced written and verbal communication skills with ability to influence senior stakeholders.

Preferred Qualifications

• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Experience in a fast paced, dynamic organization
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 114,100.00 - 199,600.00 USD annually