Data Center Cluster Operations Leader, DCC Communities

Amazon seeks exceptional leaders for a strategic senior management position overseeing our data center operations. This executive role offers significant visibility within the organization and aligns with our mission of becoming the world's most customer-centric company.

As a Cluster Leader, you will lead department heads responsible for data center infrastructure, ensure operational integrity of large-scale network and server systems, drive innovation that benefits our customers, and maintain Amazon's high standards for operational excellence.

The ideal candidate combines strategic planning with operational expertise. At Amazon, we value leaders who demonstrate both business unit management skills and the ability to lead large teams effectively. You must be ready to engage directly in operations when needed.

If you are passionate about Customer Experience, think and act globally and want to contribute to the operational excellence of Amazon.com data centers. This may be the challenge you’ve been looking for!

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)

Key job responsibilities

Lead and supervise a team of Data Center Managers (~ 6 direct reports, ~40 exempt leaders) and 350-400 hourly builders within Regional Data Centers.

Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency in support of our data center operations.

Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.

Accountability for meeting and exceeding operational goals.

Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.

Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective including mentoring and training.

Develop, improve, and share operational best practices across the globe.

Hiring, managing, and developing the operations management team including data center managers and data center operations technicians. Planning and executing the Infrastructure Operations component of new AWS data center buildouts, new colocation buildouts, AWS data center expansions, and colocation expansions, including the network and server rack infrastructure to facilitate the daily operations.

Experience in successful insourcing and/or outsourcing specific tasks balancing internal skillsets with frugality.

Continuous improvement of operational processes, procedures, methods, and tools.

Basic Qualifications

• 10+ years of management experience
• 5+ years of managing managers experience
• Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units
• 6+ years of IT infrastructure management, incident management, or related experience
• Experience hiring, developing, and managing high-performing technical teams

Preferred Qualifications

• Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, and OSHA
• Experience owning the operation of a mission-critical team or product
• Experience with large-scale technical operations or large-scale compute farms
• Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Covington - 170,000.00 - 265,000.00 USD annually