DCEO Cluster Manager

Amazon seeks exceptional leaders for a strategic senior management position overseeing our data center operations. This executive role offers significant visibility within the organization and aligns with our mission of becoming the world's most customer-centric company.

The DCEO Cluster Manager position encompasses leadership responsibility for multiple data center facilities and their corresponding infrastructure. The successful candidate will direct a substantial organizational structure, providing oversight to Area Managers and Facility Managers while ensuring operational excellence across multiple data center locations.

This position requires demonstrated leadership capabilities and a track record of exceptional performance in managing complex technical operations. The role is integral to maintaining Amazon's world-class data center infrastructure and supporting our continued growth and innovation.

The ideal candidate for this role will have a strong understanding of data center/mission critical MEP infrastructure. You will be the single point of contact for all facility related issues and work as the technical resource to support Regional Cluster Manager. You will solely be responsible for maintaining 100% service uptime in your Cluster. You have a very high-level view of your organization, but you will need to deep dive into detail as needed. You will also be interacting with the global team daily by representing the Data Center Engineering Operations team.

If you are passionate about Customer Experience, think and act globally and want to contribute to the operational excellence of Amazon.com data centers. This may be the challenge you’ve been looking for!

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)

This role is located in the Pecos, TX Region supporting our new MDD Data Center site.

Key job responsibilities

• Lead and manage multiple data centers within a region, ensuring 24/7 operational reliability
• Develop and implement standard operating procedures (SOPs) for cluster operations
• Manage a team of data center facility managers, chief engineers, and technicians
• Coordinate with cross-functional teams on maintenance, upgrades, and expansion projects
• Monitor and optimize power usage effectiveness (PUE) and other key performance metrics
• Drive continuous improvement initiatives across cluster operations
• Ensure compliance with security protocols and industry standards

About the team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 5+ years of people management and team development experience
• 5+ years of engineering work managing large-scale services experience
• Experience operating a mission-critical team or product
• Experience maintaining SLAs through the implementation of proactive issue detection and reporting

Preferred Qualifications

• Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, and OSHA
• Experience owning the operation of a mission-critical team or product
• Experience with large-scale technical operations or large-scale compute farms
• Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Wink - 153,200.00 - 254,500.00 USD annually