Field Operations Director

From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs. Our goal is to compel the customer to act on behalf of their patients while showing great commitment to the rare disease community, whose support is key.  Utilizing innovative methods to identify patients who may benefit from treatment, we must take a highly strategic approach to patient access while assisting patients and their caregivers to navigate the healthcare system.

POSITION SUMMARY

The Head of Customer Engagement (CE) Field Operations is responsible for ensuring CE Field Leadership has a trusted, consistent, and highly effective operations partnership that connects leadership priorities to the full CE Operations network. This leader oversees the Field Operations organization supporting Regional and National field leadership and is accountable for establishing the operating model, standards, capabilities, and ways of working that enable Field Operations Directors to serve as strategic partners to their assigned leaders.

SCOPE & KEY RESPONSIBILITIES

Field Operations Leadership & Talent

• Lead, coach, develop, and manage the Field Operations Directors and other Field Operations team members.
• Establish clear expectations, common standards, and ways of working for Field Operations across Regional and National teams.
• Build the capabilities required for Field Operations Directors to serve as trusted strategic and operational partners to Field Leadership.
• Create a strong Field Operations community that shares insights, practices, tools, and solutions across teams.
• Recruit, develop, and retain high-performing talent and create meaningful development opportunities across the organization.

Strategic & Operational Partnership with Field Leadership

• Serve as the primary Field Operations partner to the four Regional VPs and two National Team VPs collectively, ensuring consistent operational support across CE Field Leadership.
• Maintain a consolidated view of Regional and National priorities, business needs, risks, opportunities, capacity requirements, and execution barriers.
• Identify common themes across leadership teams and determine where needs should be addressed locally versus solved once across CE or the enterprise.
• Translate CE and enterprise strategy into clear implications and priorities for the field.
• Ensure Field Leadership perspectives and needs are represented in CE and enterprise planning and decision-making.

Operating Model & Business Planning

• Own the overall operating framework and planning standards for Field Operations.
• Establish common leadership planning rhythms, expectations, and operating standards across Regional and National teams.
• Partner with CE Leadership and Enterprise Operations to connect Regional and National priorities to broader CE and enterprise planning.
• Oversee integration of Regional and National needs into Role-Based Orchestration (RBO), Annual Business Planning (ABP), resource planning, and other enterprise operating processes.
• Ensure Field Operations Directors have the information, tools, data, and support necessary to enable effective decision-making with their assigned leadership teams.

Cross-Functional Integration & Enterprise Connectivity

• Connect Field Leadership needs to the appropriate CE Operations and enterprise teams, reducing the need for field leaders to navigate multiple functions independently.
• Partner closely with Enterprise Operations, RBO teams, Squad Field Partners, CPO, DDA, L&SD, Field Medical, GPAA, and other functions to align priorities and execution.
• Surface cross-field themes, risks, and opportunities and translate them into actionable recommendations for CE Leadership.
• Identify opportunities to simplify, standardize, or scale solutions across Regional and National teams.
• Ensure effective horizontal visibility across Field Operations so that decisions and activities occurring across teams are understood in aggregate rather than in isolation.

Insights, Performance & Decision Support

• Synthesize field insights, performance signals, customer data, and emerging business needs to identify opportunities and risks.
• Translate information into actionable recommendations for CE and Field Leadership.
• Ensure consistent preparation of business reviews, capacity recommendations, leadership decision materials, and escalations.
• Partner with the CE Business Manager and other Operations leaders to provide CE Leadership with an integrated view of field performance, trends, and priorities.
• Drive continuous improvement of Field Operations based on business needs and evolving customer and field requirements.

KEY DELIVERABLES

• Consolidated Regional and National priority view
• Common Field Leadership operating rhythm and planning standards
• Integrated Regional/National input into RBO, ABP, and enterprise planning
• Cross-field synthesis of business needs, risks, opportunities, and capacity requirements
• Resource and capacity recommendations
• CELT decision and escalation materials
• Field Operations talent and capability strategy
• Scalable solutions to common operational needs

MINDSET & CAPABILITIES

• Systems thinker who sees interdependencies and solves for the whole
• Exceptional people leader, coach, and talent developer
• Strategic thinker who can translate strategy into executable plans
• Strong executive presence and ability to influence senior leaders
• Skilled connector who can work effectively across organizational boundaries
• Demonstrated ability to simplify complexity and create clarity
• Comfortable challenging existing ways of working and driving organizational change
• Strong business acumen and ability to synthesize data, insights, and business needs
• Ability to prioritize across competing needs and focus resources on the highest-impact opportunities
• Demonstrated ability to lead through influence in a complex, matrixed environment
• Strong drive for results with an enterprise and customer mindset

REQUIRED QUALIFICATIONS

• Bachelor's degree required
• Minimum of 10-12 years of pharmaceutical, biotechnology, consulting, commercial, strategic, operational, and/or analytical experience
• Significant field leadership and/or field operations experience, including leading and managing teams
• Demonstrated experience leading within large, complex, matrixed organizations
• Experience translating enterprise strategy into operational plans and execution
• Demonstrated ability to influence senior leaders and lead through others
• Experience leading organizational change and building new capabilities
• Ability and willingness to travel for internal and external business meetings

PREFERRED QUALIFICATIONS

• Graduate-level degree (e.g., MBA or advanced life sciences degree)
• Experience supporting large-scale field organizations
• Experience with business planning, resource allocation, operating models, and/or enterprise transformation

Location: This is a Field-based role and relocation benefits are not available.

The expected salary range for this position based on the primary location of CA is $147,900 - $274,700 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. 

Benefits

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.